Terms of Service – ProMedicaMD

Terms of Service and Telehealth Patient Agreement

d/b/a ProMedicaMD

Effective Date: Jan 1, 2026 Last Updated: Aug 1, 2026 These Terms of Service and Telehealth Patient Agreement (“Terms,” “Agreement,” or “Terms of Service”) govern your access to and use of healthcare services provided by Incipio Health LLC d/b/a ProMedicaMD (“ProMedicaMD,” “Incipio Health,” “we,” “us,” or “our”), including our website, patient portal, telehealth platform, communications, medical programs, and related services (collectively, the “Services”). Incipio Health LLC d/b/a ProMedicaMD 3300 Hamilton Mill Rd, Ste 102, PMB 3011 Buford, GA 30519 By creating an account, scheduling an appointment, participating in a telehealth visit, submitting medical information, purchasing a program, communicating with our healthcare team, or otherwise using the Services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, you should not use the Services.

1. ABOUT ProMedicaMD

ProMedicaMD is a healthcare organization operated by Incipio Health LLC that provides medical services through appropriately licensed and qualified healthcare professionals. Our Services may include, depending on your location, medical needs, eligibility, and applicable law:

Primary and general medical care;
Urgent care;
Weight management and medical weight-loss services;
Hormonal health services;
Restorative care;
Preventive healthcare;
Health assessments;
Laboratory testing and review;
Prescription medication management;
Chronic-condition management;
Follow-up care;
Patient education; and
Other healthcare services offered by ProMedicaMD.

Not every service is available in every state or to every patient. The availability of a service, medication, treatment, or program may depend upon your physical location, applicable state and federal law, provider licensure, clinical appropriateness, medical history, laboratory results, age, contraindications, and other factors.

2. HEALTHCARE PROFESSIONALS

Healthcare services are provided by healthcare professionals employed or engaged by Incipio Health LLC and acting within the scope of their applicable professional licenses and credentials. Healthcare professionals exercise independent clinical judgment in evaluating, diagnosing, treating, and managing patients. Neither the ProMedicaMD website nor administrative personnel determine what medical treatment is appropriate for an individual patient. A healthcare professional may determine that:

A requested service is not medically appropriate;
A particular medication should not be prescribed;
Additional information or testing is required;
An in-person examination is necessary;
A referral to another healthcare professional is appropriate;
Emergency care is necessary; or
Treatment should be modified, paused, or discontinued.

Payment for a Service does not guarantee that a particular diagnosis, prescription, medication, treatment, or medical outcome will be provided.

3. TELEHEALTH SERVICES

ProMedicaMD may provide healthcare through telehealth technologies, including video, telephone, secure messaging, electronic communications, remote monitoring, and other legally permitted methods. Telehealth allows healthcare professionals to evaluate and treat patients when the patient and healthcare professional are in different locations. Telehealth can provide significant benefits, including convenience and improved access to healthcare. However, telehealth also has inherent limitations. These limitations may include:

Inability to perform a complete physical examination;
Inability to obtain certain vital signs or clinical information;
Technology or connectivity failures;
Audio or video interruptions;
Delays in communication;
Inability to adequately evaluate certain medical conditions remotely;
Privacy and security risks associated with electronic communications;
Need for additional laboratory testing or diagnostic services; and
Need for subsequent in-person or emergency evaluation.

Your healthcare professional may determine at any time that telehealth is not appropriate for your condition.

4. PATIENT LOCATION

You must accurately disclose your physical location when receiving telehealth services. Your physical location may affect whether ProMedicaMD and a particular healthcare professional are legally permitted to provide healthcare services to you. ProMedicaMD currently intends to provide Services to patients located in:

Georgia;
Florida;
Alabama; and
Louisiana.

Services may be unavailable if you are temporarily located outside these jurisdictions. You agree not to misreprewebwesent your location in order to obtain healthcare services. If you travel to another state or jurisdiction, you should inform ProMedicaMD before receiving telehealth services. ProMedicaMD may decline, postpone, modify, or discontinue a telehealth encounter if the healthcare professional is not authorized to provide the requested service in the jurisdiction where you are physically located.

5. TELEHEALTH CONSENT

By participating in telehealth services, you acknowledge and agree that:

Telehealth uses electronic communications technology to provide healthcare.
Telehealth may involve limitations compared with an in-person examination.
Technical problems may interrupt or prevent an encounter.
Your healthcare professional may determine that telehealth is not appropriate.
You may be referred for in-person care.
You may be instructed to seek emergency medical care.
Electronic communications involve potential privacy and security risks.
You have the opportunity to ask questions regarding telehealth.
You may decline telehealth and seek in-person healthcare instead, subject to applicable circumstances.
Your healthcare professional will determine whether telehealth is clinically appropriate.

Additional telehealth consent or state-specific disclosures may be provided to you when required.

6. NO EMERGENCY MEDICAL SERVICES

TELEHEALTH IS NOT AN EMERGENCY SERVICE.

ProMedicaMD is not an emergency department, ambulance service, crisis-response service, or substitute for emergency medical care.

Do not use ProMedicaMD telehealth, messaging, email, or scheduling services for a medical emergency.

If you believe you are experiencing a medical emergency, immediately call 911 or go to the nearest emergency department. Examples of potentially emergent symptoms include:

Chest pain or pressure;
Severe difficulty breathing;
Severe bleeding;
Loss of consciousness;
Stroke symptoms;
New severe confusion;
Seizure;
Severe allergic reaction;
Serious injury;
Severe or rapidly worsening symptoms;
Suicidal or homicidal thoughts; or
Any condition you believe could be life-threatening.

Submitting a message, appointment request, photograph, questionnaire, or other information does not mean that a healthcare professional has immediately reviewed it. ProMedicaMD does not guarantee real-time monitoring of communications.

7. ESTABLISHMENT OF THE PATIENT-PROVIDER RELATIONSHIP

Creating an account, visiting our website, completing an intake form, paying a fee, or submitting medical information does not automatically guarantee establishment of a patient-provider relationship. A patient-provider relationship may be established when an appropriately licensed healthcare professional evaluates you and determines that it is appropriate to provide medical care. A healthcare professional may decline to establish or continue a patient-provider relationship when permitted or required by applicable law and professional standards.

8. MEDICAL HISTORY AND ACCURACY OF INFORMATION

You agree to provide accurate, complete, and truthful information. This may include:

Full legal name;
Date of birth;
Current physical location;
Contact information;
Medical history;
Surgical history;
Current medications;
Medication allergies;
Family history;
Current symptoms;
Previous diagnoses;
Laboratory results;
Pregnancy status when clinically relevant;
Pharmacy information;
Prior treatment; and
Other information reasonably necessary for safe medical care.

You agree to promptly notify your healthcare professional of material changes in your health, medications, allergies, pregnancy status, or other clinically relevant circumstances. Providing incomplete, inaccurate, or misleading information may result in inappropriate medical care and may result in refusal or discontinuation of Services.

9. CLINICAL DECISION-MAKING

ProMedicaMD does not guarantee that any particular medical service, diagnosis, treatment, medication, laboratory test, referral, or prescription will be provided. All medical decisions are subject to the independent professional judgment of the treating healthcare professional. Your healthcare professional may determine that:

No treatment is necessary;
Additional testing is necessary;
A medication is inappropriate;
A different medication is preferable;
An in-person evaluation is required;
A specialist should be consulted;
Emergency care is necessary; or
Treatment should be discontinued.

These decisions may be based upon medical necessity, clinical judgment, applicable law, professional standards, patient safety, or other relevant factors.

10. PRESCRIPTION MEDICATIONS

Where medically appropriate and legally permissible, ProMedicaMD healthcare professionals may prescribe medications.

A prescription is not guaranteed.

Healthcare professionals may require:

Medical history;
Laboratory testing;
Follow-up visits;
Medication monitoring;
Additional records;
In-person evaluation;
Verification of identity;
Pharmacy information; or
Other clinical information.

Certain medications are subject to additional federal and state restrictions. ProMedicaMD will not prescribe medication when the treating healthcare professional determines that doing so would be clinically inappropriate or legally impermissible. You agree to use medications only as prescribed and directed. You should promptly report significant adverse effects or concerning symptoms to your healthcare professional and seek emergency care when appropriate.

11. WEIGHT MANAGEMENT PROGRAM

ProMedicaMD may offer medical weight-management services. Weight management is individualized medical care. Eligibility for a weight-management program or medication is determined by a healthcare professional. Eligibility may depend upon:

Medical history;
Current health conditions;
Current medications;
Laboratory results;
Body measurements;
Treatment history;
Contraindications;
Potential drug interactions;
Clinical appropriateness; and
Applicable law.

ProMedicaMD does not guarantee:

Eligibility for a program;
Eligibility for medication;
A particular medication;
A particular amount of weight loss;
A particular rate of weight loss;
A particular body weight;
A particular treatment outcome; or
Insurance reimbursement.

Weight-management medications may have risks, contraindications, adverse effects, and medication interactions. You agree to provide complete and accurate health information relevant to weight-management treatment.

12. HORMONAL HEALTH SERVICES

ProMedicaMD may provide evaluation and management of certain hormonal health conditions and related concerns. Hormonal healthcare is individualized medical care. Treatment may involve:

Medical history;
Symptom assessment;
Laboratory testing;
Medication review;
Monitoring;
Follow-up appointments; and
Other clinical evaluation.

Hormonal medications and therapies may involve risks, contraindications, side effects, medication interactions, and monitoring requirements. No particular hormone level, symptom improvement, treatment result, or medication is guaranteed. Your healthcare professional may require laboratory testing or follow-up evaluation before initiating or continuing treatment.

13. RESTORATIVE CARE

ProMedicaMD may offer restorative or wellness-oriented medical services intended to support health, function, recovery, or overall well-being. The specific services available may vary based upon medical necessity, provider scope of practice, patient eligibility, state law, and clinical judgment. Restorative or wellness services do not guarantee prevention, reversal, cure, or treatment of any disease or medical condition.

14. URGENT CARE

ProMedicaMD may provide evaluation of certain non-life-threatening medical concerns through telehealth. Urgent care services are intended for conditions that can reasonably be evaluated and managed through the available telehealth service. Your healthcare professional may determine that your condition requires:

An emergency department;
Urgent in-person evaluation;
Diagnostic testing;
Imaging;
Laboratory services;
Specialist evaluation; or
Other in-person medical care.

Do not delay emergency treatment while waiting for a ProMedicaMD appointment, message response, prescription, or other communication.

15. LABORATORY TESTING

Healthcare professionals may order laboratory testing when clinically appropriate. Laboratory services may be performed by independent third-party laboratories. Laboratory services may involve separate fees and may be subject to:

Insurance coverage;
Laboratory availability;
Geographic restrictions;
Provider requirements;
Prior authorization; or
Other requirements.

ProMedicaMD does not guarantee a specific laboratory turnaround time. Patients are responsible for completing recommended laboratory testing and following instructions provided by the laboratory and healthcare professional.

16. PHARMACY SERVICES

Prescriptions may be transmitted to a pharmacy selected by the patient or otherwise selected in accordance with applicable law and clinical requirements. Pharmacies are independent entities and may have their own:

Pricing;
Inventory;
Dispensing requirements;
Insurance requirements;
Shipping policies;
Substitution policies; and
Operating procedures.

ProMedicaMD does not guarantee that a medication will be available at a particular pharmacy. If a prescribed medication is unavailable, the healthcare professional may determine whether an alternative treatment is clinically appropriate.

17. COMPOUNDED MEDICATIONS

If ProMedicaMD offers or prescribes compounded medications, such medications may be prepared by an independent compounding pharmacy or other legally authorized pharmacy. Compounded medications are subject to applicable federal and state requirements and may differ from commercially manufactured medications. Availability, formulation, concentration, ingredients, dosage forms, and dispensing practices may vary. A compounded medication will only be prescribed when the treating healthcare professional determines that it is appropriate and legally permissible. Additional disclosures and consents may apply to compounded medications.

18. FEES

You agree to pay all applicable fees disclosed before or at the time of purchase. Fees may include:

Initial medical consultation fees;
Follow-up visit fees;
Membership fees;
Subscription fees;
Program fees;
Laboratory fees;
Medication costs;
Pharmacy charges;
Shipping charges; and
Other disclosed charges.

Unless expressly stated otherwise, healthcare-service fees do not necessarily include medication, laboratory, pharmacy, or third-party charges.

19. MEMBERSHIPS AND SUBSCRIPTIONS

Certain ProMedicaMD programs may operate as recurring memberships or subscriptions. Before enrolling, you will be provided with applicable pricing and recurring-payment information. If you enroll in a recurring program, you authorize recurring charges to your selected payment method according to the applicable subscription terms. Subscription cancellation does not automatically cancel services that have already been provided or charges that have already been incurred. Additional Financial and Subscription Terms may apply.

20. REFUNDS

Unless otherwise stated in applicable program terms or required by law, fees for healthcare services that have already been provided are generally non-refundable. If a healthcare professional determines that a medication or treatment is not clinically appropriate, that determination does not necessarily entitle a patient to a refund for healthcare services already provided. Nothing in this section is intended to waive a refund right that cannot lawfully be waived.

21. APPOINTMENTS AND CANCELLATIONS

Patients are responsible for attending scheduled appointments. Patients should cancel or reschedule appointments as soon as reasonably possible. Missed appointments and late cancellations may be subject to fees if those fees were disclosed before scheduling. A missed appointment does not create an obligation for ProMedicaMD to provide emergency care or immediate medical assistance.

22. ELECTRONIC COMMUNICATIONS

ProMedicaMD may communicate with patients through:

Patient portals;
Email;
Telephone;
Text messages;
Appointment reminders;
Secure messaging; and
Other electronic communication systems.

Electronic communications may involve privacy and security risks. You are responsible for maintaining the security of your:

Email account;
Mobile device;
Patient portal account;
Passwords;
Authentication credentials; and
Other accounts used to access the Services.

Do not use ordinary email, text messaging, or patient messaging to report a medical emergency.

23. PRIVACY AND HIPAA

ProMedicaMD recognizes the importance of protecting patient health information. To the extent applicable, protected health information will be handled in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal and state privacy laws. Our Notice of Privacy Practices explains how protected health information may be used and disclosed and describes applicable patient rights. Our website and technology platforms may also collect information that is not protected health information under HIPAA. Such information may be governed by our separate Privacy Policy. You should review our Notice of Privacy Practices and Privacy Policy carefully.

24. TECHNOLOGY AND SECURITY

We use administrative, technical, and physical safeguards designed to protect information and maintain the security of our systems. However, no electronic communication or information system can be guaranteed to be completely secure. Potential risks include:

Unauthorized access;
Account compromise;
Device theft or loss;
Malware;
Phishing;
Internet outages;
Software failures;
Telecommunications failures; and
Other technology-related events.

You agree to promptly notify ProMedicaMD if you believe your account or credentials have been compromised.

25. WEBSITE AND PLATFORM AVAILABILITY

Our website, patient portal, applications, and other technology may occasionally be unavailable. We do not guarantee that technology will be:

Continuously available;
Uninterrupted;
Error-free;
Compatible with every device;
Available in every location; or
Free from security vulnerabilities.

Technology failures may result in rescheduling, postponement, or conversion of a telehealth visit to another legally permissible method of communication.

26. MEDICAL RESULTS

Healthcare outcomes vary from patient to patient. ProMedicaMD does not guarantee any particular:

Diagnosis;
Treatment response;
Weight-loss result;
Hormone level;
Symptom improvement;
Laboratory result;
Recovery;
Medication response;
Health outcome; or
Other medical result.

Any examples, testimonials, reviews, educational materials, or descriptions of patient experiences are not guarantees of individual results.

27. THIRD-PARTY SERVICES

ProMedicaMD may work with third parties, including:

Pharmacies;
Laboratories;
Payment processors;
Technology providers;
Shipping companies;
Diagnostic facilities;
Specialists; and
Other healthcare or administrative service providers.

Third parties may have separate policies and terms. ProMedicaMD does not control the independent operations of third parties except to the extent required by law or contractual obligations.

28. PATIENT RESPONSIBILITIES

You agree to:

Provide truthful and complete medical information.
Accurately report your physical location.
Follow reasonable medical instructions.
Complete recommended laboratory testing.
Attend recommended follow-up appointments.
Notify your healthcare professional of material changes in your health.
Report significant adverse reactions or concerning symptoms.
Maintain current contact information.
Protect your account credentials.
Treat healthcare professionals and staff respectfully.
Seek emergency care when appropriate.
Comply with applicable laws and these Terms.

29. PATIENT CONDUCT

Patients may not use the Services to:

Obtain medications through deception;
Provide false medical information;
Misrepresent identity;
Misrepresent physical location;
Obtain treatment on behalf of another person without authorization;
Circumvent medical or legal requirements;
Threaten or harass healthcare professionals or staff;
Interfere with our technology;
Attempt unauthorized access to our systems;
Engage in unlawful activity; or
Otherwise compromise patient, provider, or staff safety.

ProMedicaMD may restrict or terminate access when permitted by law.

30. MINORS

Unless expressly authorized by ProMedicaMD and permitted by applicable law, Services are intended for adults. If Services are provided to a minor, ProMedicaMD may require authorization from a parent, legal guardian, or other legally authorized representative. Additional requirements may apply depending upon the patient’s state, age, medical condition, and type of healthcare service.

31. DISCONTINUATION OF CARE

A healthcare professional may discontinue a patient-provider relationship when legally and clinically appropriate and consistent with applicable professional obligations. Where required, ProMedicaMD will take reasonable steps to facilitate continuity of care. Nothing in these Terms authorizes patient abandonment or limits a healthcare professional’s duties under applicable law.

32. INTELLECTUAL PROPERTY

The ProMedicaMD name, logos, website, platform, software, text, graphics, educational materials, and other content are owned by or licensed to Incipio Health LLC or its licensors. You may use such materials for your personal healthcare-related purposes. You may not reproduce, distribute, modify, sell, or commercially exploit our materials without written authorization.

33. EDUCATIONAL INFORMATION

Information appearing on our website, patient portal, emails, social media, educational materials, or other communications may be educational in nature. General educational information is not necessarily individualized medical advice. You should not rely exclusively on general information when making decisions about your health. Consult your healthcare professional regarding your individual medical circumstances.

34. ARTIFICIAL INTELLIGENCE AND AUTOMATED TECHNOLOGY

ProMedicaMD may use automated technologies, including artificial intelligence, for certain administrative, operational, documentation, scheduling, communication, quality-improvement, or other functions where permitted by law. Automated technology does not replace the independent clinical judgment of your healthcare professional. Clinical decisions remain subject to applicable professional standards and the judgment of appropriately licensed healthcare professionals.

35. DISCLAIMERS

To the maximum extent permitted by applicable law, the website, platform, and non-clinical technology services are provided on an “as is” and “as available” basis. We do not guarantee that technology will always be available, uninterrupted, secure, or error-free. Nothing in these Terms is intended to disclaim a legal right, warranty, duty, or protection that cannot legally be disclaimed.

36. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Incipio Health LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of our website, technology, or Services. Nothing in these Terms is intended to:

Waive rights that cannot legally be waived;
Limit liability where prohibited by law;
Eliminate a healthcare professional’s legal duties;
Limit professional liability in a manner prohibited by law; or
Prevent you from exercising a legally protected right.

Any limitation of liability will apply only to the extent permitted by applicable law.

37. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Incipio Health LLC, its affiliates, officers, employees, contractors, and service providers from claims arising from your intentional misuse of the Services, fraudulent conduct, violation of these Terms, or violation of applicable law. This provision does not require a patient to indemnify ProMedicaMD for professional negligence, malpractice, or other liability that cannot legally be shifted to the patient.

38. STATE-SPECIFIC REQUIREMENTS

Because ProMedicaMD provides telehealth services to patients in multiple states, additional state-specific requirements may apply. These Terms are intended to operate together with any applicable state-specific consent forms, disclosures, notices, and addenda. If a mandatory provision of applicable state or federal law conflicts with these Terms, the mandatory legal requirement will control. Nothing in these Terms is intended to authorize a healthcare professional to practice outside the professional’s lawful scope of practice or without any license, registration, permit, or authorization required by applicable law.

39. GOVERNING LAW

These Terms will be interpreted consistent with applicable federal law and the laws of the jurisdiction applicable to the particular patient relationship, healthcare service, and dispute. Mandatory healthcare, professional-licensing, patient-protection, privacy, and consumer-protection laws applicable to the patient or healthcare professional will not be displaced by these Terms.

40. DISPUTE RESOLUTION

Before pursuing formal legal action regarding a non-emergency dispute, the parties are encouraged to attempt to resolve the matter informally. Questions or complaints may be directed to: Incipio Health LLC d/b/a ProMedicaMD 3300 Hamilton Mill Rd, Ste 102, PMB 3011 Buford, GA 30519 Email: info@promedicamd.com Telephone: 470-915-2510 Nothing in this section prevents a patient from:

Filing a complaint with a state licensing board;
Contacting a governmental or regulatory agency;
Exercising a statutory patient right;
Reporting suspected misconduct; or
Exercising another right that cannot legally be waived.

Any arbitration provision, class-action waiver, or mandatory venue provision should be separately reviewed by healthcare counsel before implementation.

41. CHANGES TO THESE TERMS

We may modify these Terms periodically. Updated Terms will identify the applicable effective date. Where required by law, we will provide additional notice or obtain additional consent. Continued use of the Services following the effective date of updated Terms constitutes acceptance to the extent permitted by applicable law.

42. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

43. ENTIRE AGREEMENT

These Terms, together with the documents incorporated by reference, constitute the agreement governing your use of the Services. Related documents may include:

Telehealth Informed Consent;
Notice of Privacy Practices;
Privacy Policy;
Financial and Subscription Terms;
Weight Management Program Terms;
Hormonal Health Terms;
Urgent Care Policy;
Prescription and Pharmacy Policy;
State-specific disclosures; and
Other patient agreements provided by ProMedicaMD.

Where a legally required patient consent or healthcare document conflicts with these Terms, the legally required document will control to the extent required by law.

44. CONTACT INFORMATION

Incipio Health LLC d/b/a ProMedicaMD 3300 Hamilton Mill Rd, Ste 102, PMB 3011 Buford, GA 30519 Website: www.promedicamd.com Telephone: 470-915-2510 Email: info@promedicamd.com General Patient Support: Shilpa Gadde Privacy Contact: Shilpa Gadde Clinical/Medical Contact: Shilpa Gadde