Website Privacy Policy
Incipio Health LLC d/b/a ProMedicaMD
Effective Date: January 1, 2026 · Last Updated: August 1, 2026
Incipio Health LLC d/b/a ProMedicaMD (“ProMedicaMD,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Website Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.ProMedicaMD.com, use our patient portal, request services, or communicate with our practice.
This Privacy Policy applies to information collected through our website and related online services. It does not replace our HIPAA Notice of Privacy Practices, which explains how we use and protect your Protected Health Information (PHI).
Contact Information
Incipio Health LLC d/b/a ProMedicaMD
3300 Hamilton Mill Rd, Ste 102, PMB 3011
Buford, GA 30519
Phone: (470) 915-2510
Email: info@promedicamd.com
Privacy Officer: Dr. Shilpa Gadde
Website: www.ProMedicaMD.com
Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- Name
- Email address
- Telephone number
- Mailing address
- Date of birth
- Information submitted through appointment or contact forms
Health Information
If you become a patient or submit medical information through our secure systems, we may collect information such as:
- Medical & surgical history
- Current medications
- Allergies
- Laboratory results
- Treatment history
- Hormone replacement therapy information
- Weight management history
- Wellness assessments
- Prescription information
Protected Health Information is handled in accordance with HIPAA and our Notice of Privacy Practices.
Payment Information
Payments are processed through CharmHealth Payments, Stripe, and Bluefin. We do not store your complete credit or debit card information on our website.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Date and time of access
- Cookies and similar technologies
How We Use Information
We may use your information to:
- Schedule appointments
- Provide telehealth services
- Communicate with patients
- Verify identity
- Maintain medical records
- Process payments
- Respond to inquiries
- Improve website functionality
- Maintain website security
- Comply with legal obligations
- Improve patient care
Telehealth Services
ProMedicaMD provides healthcare using secure electronic technologies. By participating in telehealth, you acknowledge that electronic communications are used to facilitate medical care. We employ reasonable administrative, technical, and physical safeguards designed to protect your information.
Cookies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Measure website traffic
- Analyze visitor behavior
- Maintain security
You may disable cookies through your browser settings; however, doing so may affect website functionality.
Analytics
We may use analytics tools to understand how visitors use our website. These tools collect aggregated information and do not identify you personally unless you voluntarily provide identifying information.
Patient Portal
Patients may access medical information through our secure CharmHealth patient portal. The patient portal is intended to provide secure access to:
- Appointments
- Medical records
- Laboratory results
- Secure messaging
- Prescription information
- Billing information
Patients are responsible for maintaining the confidentiality of their portal credentials.
Payment Processing
Payments are securely processed through CharmHealth Payments, Stripe, and Bluefin. We accept:
- Credit cards
- Debit cards
- Health Savings Account (HSA) cards
- Flexible Spending Account (FSA) cards
ProMedicaMD is a cash-pay practice and does not bill health insurance.
How We Share Information
We do not sell your personal information. We may share information with:
- Healthcare providers involved in your care
- Laboratories
- Pharmacies
- Technology vendors
- Electronic health record providers
- Payment processors
- Government agencies when required by law
- Business associates performing services on our behalf under applicable agreements
HIPAA
If you become a patient, your Protected Health Information is governed by HIPAA and our Notice of Privacy Practices. Information submitted through secure medical systems receives HIPAA protections.
Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we take reasonable measures to safeguard information, no method of electronic transmission or storage is completely secure.
Email and Text Messages
If you provide your email address or mobile number, we may send:
- Appointment reminders
- Billing notifications
- Patient portal notifications
- Administrative communications
- Information you request
Standard message and data rates may apply. You may opt out of non-essential communications, but transactional or legally required communications may still be sent.
Controlled Substance Prescribing
Where permitted by law, ProMedicaMD may prescribe controlled substances. We may verify identity, review applicable prescription monitoring databases, and share information with pharmacies or regulatory authorities as required by federal and state law.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children through the website without appropriate legal authorization.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing personal information.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where permitted by law
- Request information about how your data is used
- Exercise rights available under applicable state privacy laws
Requests may be submitted to: info@promedicamd.com
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of the website after changes become effective constitutes acceptance of the revised policy.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Incipio Health LLC d/b/a ProMedicaMD
3300 Hamilton Mill Rd, Ste 102, PMB 3011
Buford, GA 30519
Phone: (470) 915-2510
Email: info@promedicamd.com
Website: www.ProMedicaMD.com